AWS Support
AWS technical support plans
AWS's technical support channel with several plans: free Basic (documentation, Health Dashboard, some Trusted Advisor checks) up to paid plans with support engineers, faster response times, and a TAM on the Enterprise plan.
- Cost$$ Medium
- Difficulty●●●●●
- Costs money when idle?Yes
- Managed by AWS
- In examsCLF · SOA
Think of it asLike a warranty plan: the basic plan is self-service, while higher plans have engineers on call 24/7 and a dedicated contact.
When to use it
✓ Use it when
Running production workloads that need support when incidents happen.
✗ Avoid it when
Just learning or experimenting → the Basic plan plus rePost is enough.
Common uses
- Open a case when a production system has an incident
- Request service quota increases
- Get architecture guidance from a TAM
What does it cost?
- Pricing model: Basic is free; paid plans are billed as a percentage of your monthly AWS bill, with a minimum fee.
⚠️ Cost traps
As your AWS bill grows, your Support fee grows proportionally.
Related services
SAA-C03 study guide
Support is covered in these study modules: