AWS Systems Manager Incident Manager
Incident and on-call management
A Systems Manager capability for incident response: on-call schedules, escalation, contacting responders, running automated runbooks and post-incident analysis. Note: AWS has announced Incident Manager no longer accepts new customers from around November 2025 — double-check on the AWS website.
- Cost$ Low
- Difficulty●●●●●
- Costs money when idle?A little
- Serverless
- In examsSOA
Think of it asLike a fire alarm paired with a duty roster: when it goes off, the right people are called with the right process.
When to use it
✓ Use it when
Already using it and need an incident process with on-call and runbooks inside AWS.
✗ Avoid it when
New customers or need AI-driven investigation → DevOps Agent / third-party on-call tools.
Common uses
- Automatically page the on-call person when a production alarm fires
- Run a runbook to restart a service
- Write a post-incident analysis
What does it cost?
- Pricing model: Charged by the number of active response plans per month and the volume of contacts (SMS, phone calls).
